Have you recently purchased something from Yard & Home? Don't worry, our awesome customer service team is still ready to assist with any questions you may have.
Looking for some of the products we carried? Check out our top selling brands' websites:
Deckorators |
Outdoor Essentials
UFP-Edge |
Handprint | Prowood
If you have a question and would like to communicate with one of our awesome customer service members, please call
(844) YARDHOME or (844) 927-3466
or email us at
ALL SALES FINAL
Please ensure you are happy with your purchase prior to ordering, as we will not be able to cancel or refund your order.
FINAL SALE ITEMS
All items are considered final sale and may not be returned or exchanged.
CANCELING AN ORDER
We are not able to cancel an order after it has been placed.
DAMAGED/DEFECTIVE PRODUCT
If your item arrives damaged or defective, we will happily send you a replacement or refund.
WE'RE HERE TO HELP
Our team is here for you Monday-Friday, 8:00 a.m. - 5:00 p.m. EST. (844) YARDHOME or (844) 927-3466 customerservice@yardandhome.com
Last Updated: October 1, 2019
This is the Privacy Statement of Yard & Home, LLC (the "Company," "us", "we", or “our”).
We are committed to your privacy. We want you to be familiar with how we collect, use and disclose your information. This Privacy Statement is intended to comply with U.S. and international data protection and privacy laws, including the EU General Data Protection Regulation, and describes our practices in connection with information that we collect online and offline.
”Personal Information” is information that identifies you as a natural person or relates to an identifiable natural person. We may collect and process the following Personal Information:
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. We may collect and process the following Other Information:
If we are required to treat Other Information as Personal Information under applicable law, then we will collect, use and disclose it for the purposes for which we collect, use and disclose Personal Information as detailed in this Privacy Statement. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, conversation pages, blogs, profile pages, or other similar services, it may be publicly posted and otherwise publicly available for use.
We and our service providers may collect Personal Information online in a variety of ways in connection with providing our products and services. Examples include:
We also may collect Personal Information offline in a variety of ways in connection with our products and services. Examples include:
We also may collect Personal Information from other sources. Examples include:
We need to collect Personal Information in order to provide our products and services to you. If you do not provide the information requested, we may not be able to provide our products and services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with our products and services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.
We and our service providers may collect Other Information in a variety of ways, including:
Through your browser or device:
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, device type (e.g. desktop or mobile), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the software or platforms (such as an App) you are using.
Through your use of an App:
When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
Through your use of cookies:
Our Websites may now or in the future use "cookies" to help you personalize your online experience. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses and so on. When cookies are used and when you return to a Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Flash cookies will need to be controlled via an online platform provided by Adobe. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Websites.
Through use of web beacons:
Pages of our Websites, Apps, Emails, Social Media, and other similar communication methods may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to transfer or collect information through a graphic image request. Web beacons can be used, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We may collect information through web beacons about your activities such as the address of the page you are visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment, and your display settings.
We may use the information we collect through web beacons:
Turning off your cookies will prevent web beacons from tracking your specific activity. The web beacon may still record an anonymous visit from your IP address, but unique information will not be recorded.
Through use of third party analytics:
We may use third party analytics services, such as those of Google Analytics (including Google AdWords and Google Tag Manager), Facebook Pixel, and Pinterest Tag. These services help us analyze how our Website, Apps, Social Media, and other platforms are used, and information collected as part of these services is automatically sent to the service provider. To learn more about Google Analytics and an opt-out browser add-on, please click here: https://tools.google.com/dlpage/gaoptout/.
Do Not Track
Your web browser may have a “Do Not Track” feature that is intended to automatically inform websites you visit to not track your online activities. Our Websites do not process or respond to these “Do Not Track” signals from your browser.
IP Address
Your IP address is automatically assigned to your computer by your internet service provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses our Websites and Apps, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, improving our Websites and Apps, and administering the Websites and Apps. We may also derive your approximate location from your IP address.
We and our service providers use Personal Information for legitimate business purposes, including:
Providing products and services
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
Providing you with our newsletter and/or other marketing materials, facilitating social sharing, and administering and conducting promotions, trainings, and other events
We will engage in this activity with your consent or where we have a legitimate interest.
Providing the functionality of our Websites and other platforms and fulfilling your requests
We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
Accomplishing our business purposes
We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.
We disclose Personal Information:
To our affiliates for the purposes described in this Privacy Statement
To our third party service providers and trusted business partners to facilitate services they provide to us
To public authorities in response to lawful requests by public authorities to comply with national security or law enforcement requirements.
We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:
We do not sell, rent, or lease Personal Information to third parties.
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
While no data security program can fully prevent the unauthorized access to, loss of, accidental destruction of, misuse of, or disclosure of Personal Information, we have implemented internal policies and technical measures to protect Personal Information from loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
If you supply us with your address (mailing or e-mail), you may receive periodic mailings from us or our affiliates with information on new products and services, upcoming events, and other industry-related news. We will comply with all legal requirements to obtain your consent for such mailings. If you do not wish to receive such mailings (whether by e-mail or paper mail), please let us know by e-mailing us at customerservice@yardandhome.com with the word "unsubscribe" in the subject line. Please provide us with your exact name, mailing address, and e-mail address.
If you supply us with your mobile telephone number and opt into our SMS program, you may receive text messages from us or our affiliates with information regarding new products and services or upcoming events. If you do not wish to receive such text messages, please let us know by sending us a text with the word "STOP" in the subject line.
With the data we have collected on your activities on our Websites, Apps, Social Media or through other interactions with us, we may, with your consent or pursuant to our legitimate business interests, provide advertising of our products and services personalized to your individual interests, and we may share such information with third party vendors in order to advertise our products and services to you. We may also work with online advertising vendors to provide you with ads of our products and services that you may find relevant. These ads may appear on our Websites, on the websites of third parties, our Apps, or our Social Media. In addition, these ads may be based upon information collected by us or third parties.
To opt out of personalized advertising, you may be able to adjust settings on your browser or on your mobile device. Please see the documentation associated with your browser and mobile device for more information. In addition, the Digital Advertising Alliance provides information on how to opt out of personalized advertising; for more information, please click here: http://optout.aboutads.info/?c=2&lang=EN.
Individual California Users may request information about our disclosures of certain categories of Personal Information to third parties (i.e., our affiliates) for such third parties' direct marketing purposes.
As noted above, we may disclose Personal Information to Company affiliates, which may use this information for all purposes outlined in this Privacy Statement. Because separate legal entities are considered “third parties” for purposes of California Civil Code Section 1798.83, and certain communications from our affiliates might be viewed as promoting their products and services, we are providing the following information for California residents who have provided us with their Personal Information during the creation of or during the course of an established business relationship that is primarily for personal, family, or household purposes (“Individual California Users”).
We will provide a list of the categories of Personal Information disclosed to third parties (i.e., our affiliates) for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email or mailing addresses specified in this section.
Individual California Users must submit their requests to us either by email at customerservice@yardandhome.com or write us at: 2880 East Beltline Lane. NE, Grand Rapids, MI 49525, Attn: Yard & Home Privacy.
[CCPA Requirements Effective January 1, 2020]
If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) regarding your Personal Information we hold:
If you are a Nevada resident, you have the following additional privacy rights regarding your Personal Information we hold:
If you are resident in the European Economic Area or Switzerland, under European or Swiss law you have the following additional rights in respect of your Personal Information that we hold:
If you wish to exercise one of these rights, please contact us at customerservice@yardandhome.com.
EU residents also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. Swiss residents have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner at: https://www.edoeb.admin.ch/?lang=en.
Residents in other jurisdictions may also have similar rights to the above. Please contact us at customerservice@yardandhome.com if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law.
Our products and services are not intended for those under the age of 18, and we will not knowingly collect Personal Information from such individuals under the age of 18.
We have privacy polices specific to employment matters, including applicants. Please contact us at customerservice@yardandhome.com if you are an applicant or employee and would like more information about our privacy policies for employment matters.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Website, Apps, Social Media, products and services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information. We comply with all data privacy laws whenever Personal Information is transferred across borders.
For Personal Information transferred from the EEA and Switzerland, we make sure that the data is transferred either: (1) to countries that are recognized by the European Commission and Switzerland as providing an adequate level of data protection according to EEA or Swiss standards or (2) pursuant to legally compliant methods, such as standard contractual clauses adopted by the European Commission or contracts approved by the Swiss Commissioner, to protect your Personal Information.
For Personal Information transferred from other countries with data protection and privacy laws, we make sure that the information is transferred pursuant to that country's legal requirements.
This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third parties.
This includes any third party operating any website or service to which our Websites, Apps, or Social Media link. The inclusion of a link on our Websites, Apps, or Social Media does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media.
We will occasionally update this Privacy Statement to reflect current Company policies. If this Privacy Statement is revised, the revised Privacy Statement will be posted here with the date of the most recent version posted above. Continued use of our Websites, Apps, or Social Media after any such revision or update constitutes your acceptance of the Privacy Statement as so revised or modified. We encourage you to periodically review this Privacy Statement to be informed of how the Company is protecting your information. Finally, the terms of this Privacy Statement are subject to all applicable laws, rules, and regulations.
This Privacy Statement is not a contract but is intended to comply with applicable data privacy laws.
We welcome your comments regarding this Privacy Statement. If you believe that we have not adhered to this Privacy Statement or if you have any other questions, please feel free to contact us:
Yard & Home, LLC
customerservice@yardandhome.com
1-844-927-3466
Copyright © 2019 Yard & Home, LLC All Rights Reserved.
Website Terms and Conditions
Last Updated: November 10, 2017
Welcome to www.yardandhome.com (the "Website"), owned and operated by Yard & Home, LLC (the "Company," "us", "we", or "our").
By accessing or using this Website, you are agreeing to these Terms and Conditions, our Privacy Policy, and Terms of Sale (collectively, the "Terms") as in effect at the time of your use. We may update the Terms at any time, and if you keep using our Website after the Terms are updated, that will indicate your acceptance of the updated Terms. You should check back here from time to time to review the Terms currently in effect. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE WEBSITE.
You may display, copy, download, print, and use the Website Content contained on the Website for your own personal, non-commercial or educational use provided that you do not modify or delete any copyright, trademark, or other proprietary notice or disclaimers. Any Website Content that you display, copy, download, print, or use is owned by the Company and is provided to you by us under a license (and not by a transfer of title) that is non-exclusive, non-transferable, and revocable. The Website Content shall be used for informational, non-commercial or educational purposes only and shall not be for public display (either commercially or non-commercially) unless a separate license for use of the Website Content is entered into as between you and the Company.
You may not use the Website: (a) in any manner that interferes with the Company's normal operations or with the use and enjoyment of another user: (b) for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise; (b) to send, knowingly receive, upload, download, use, or re-use any material which does not comply with the content standards set out in these Terms; (c) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation; (d) to impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing); or (e) to engage in any other conduct that may harm the Company or users of the Website or expose them to liability.
You shall not decompile, reverse engineer, copy, modify, reuse, or republish any software, object code, or source code contained on the Website. You shall not use any device or other means to harvest any information about users of the Website.
Based on the very nature of User Content, we do not necessarily endorse, support, sanction, encourage, verify, or agree with the User Content posted on the Website. Any information or materials placed on the Website are the views and responsibilities of the Member or user who posts the statements and do not necessarily represent the views of the Company. You agree that we are not responsible for, and shall have no liability to you with respect to, any information or materials or User Content posted by others, including defamatory, offensive, deceptive or illicit material, even material that violates these Terms.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT OR ON ANY WEBSITE LINKED TO IT. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output and for maintaining a means external to our site for any reconstruction of any lost data.
ALL CONTENT IS SUBJECT TO CHANGE AND IS PROVIDED TO YOU "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR FREE, COMPLETELY SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. Please note that some jurisdictions may not allow the exclusion of implied warranties, and consequently, some of the above exclusions may not apply to you. Without limiting the foregoing, the Company neither warrants nor represents that your use of any Website Content or User Content will not infringe the rights of any third parties, nor that the Website Content or User Content will be accurate, complete, up-to-date, or available for your use when desired. Additionally, with reference to any discussions, postings, news, and the like that may be on the Website, we assume no responsibility or liability arising from any infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law contained in any such locations on the Website. We assume no responsibility or liability for any charges incurred by a user of the Website from its internet service provider or from any mobile device provider.
This Website may provide certain social media features that enable you to: (a) link from your own or certain third-party websites to certain content on this Website; (b) send e-mails or other communications with certain content, or links to certain content, on this Website; and (c) cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites. You may use these features solely as they are provided by us, solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. We may disable all or any social media features and any links at any time without notice in our discretion.
If you are a user whose User Content has been disabled or removed from the Website, and you believe that your User Content is not infringing or if you have been authorized by the owner of the copyright, its agent, or the law to post or transmit the content as User Content, you may send a counter-notice to customerservice@yardandhome.com, including the information required for such notifications by the DMCA, including the following (or any other requirements provided in the DMCA at the time of such notification): (a) your physical or electronic signature; (b) identification of your User Content which has been removed or to which your access has been denied and the location at which the User Content appeared before it was removed or disabled; (c) a statement of your good faith belief that the User Content was removed or disabled as a result of mistake or misidentification of the User Content; (d) your name, mailing address, telephone number, and e-mail address; and (e) a statement that you will submit to the jurisdiction of the federal courts in the Western District of Michigan and will accept service of process from the person who provided notification to the Company of the allegedly infringing material.
If the designated contact person at the Company receives a counter-notice, it may send the counter-notice to the complaining party and inform the complaining party that the User Content will be restored or access to the User Content enabled within ten (10) business days. The Company shall have the sole discretion to replace the User Content or enable access to the User Content at any time after ten (10) business days from the time it provides such notice to the complaining party, unless the copyright owner files an action seeking a court order against the user who supplied the User Content.
We may end this agreement with you at any time if you violate the terms of the agreement, if we are required to do so by law, or if we determine, in our sole discretion, that it is no longer commercially viable to continue offering you access to the Website. We will have the right to assign or transfer any rights or licenses granted by these Terms. Upon termination of this agreement, Sections 5-7, 9-11, 13, 15, 17, 18 and 20 of this agreement shall survive, as well as any other provision necessary to preserve the intent of the parties' agreement or for a reasonable interpretation of these Terms.
Yard & Home, LLC
customerservice@yardandhome.com
(844) YARDHOME or (844) 927-3466
Copyright © 2014 Yard & Home, LLC. All Rights Reserved.
Last Updated: November 13, 2017
By purchasing goods from www.yardandhome.com (the "Website"), owned and operated by Yard & Home, LLC (the "Company," "us", "we", or “our”), you are agreeing to Terms of Sale as in effect at the time of your purchase. We may update the Terms of Sale at any time, and if you purchase goods from our Website after the Terms of Sale are updated, that will indicate your acceptance of the updated Terms of Sale. You should check back here from time to time to review the Terms of Sale currently in effect. IF YOU DO NOT AGREE TO THESE TERMS OF SALE, DO NOT PURCHASE GOODS FROM THE WEBSITE.
DISCLOSURES PURSUANT TO THE CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT OF 2010
Yard & Home, LLC makes the following disclosures pursuant to the California Transparency in Supply Chains Act of 2010: