We'll Make It Right
At Yard & Home, every one of our customers matters to us, which is why returns are handled on a case-by-case basis. Why? Well, we want to ensure that we take care of all returns in the most efficient manner.
Because we believe in our products and want you to be happy with your experience at Yard & Home, we aren't going to complicate things with a lengthy, legal-filled return policy. If you have any issues with products you purchase from us, for any reason - even if you simply change your mind - please contact one of our friendly customer service team members within 30 days of purchase so we can make it right.
We're Here To Help
Our team is here for you Monday-Friday, 8:00 a.m. – 5:00 p.m. EST.
(844) YARDHOME or (844) 927-3466
We offer a one-time price adjustment if an item is discounted within 14 days of your order date. Contact us (be sure include your order number) and we will refund you the difference in your original form of payment.
We are unable to price match at this time.
If you are not satisfied with your purchase, please contact our customer service team to initiate a return or refund. You may be responsible for the cost of return shipping. If you are responsible for return shipping and we provide you with a prepaid label, the shipping cost will be deducted from your total refund.
Because personalized items are made specifically for you, they are final sale items may not be returned or exchanged.
Final Sale Items
All final sale items may not be returned or exchanged.
Canceling An Order
To cancel or modify your order, please contact one of our customer service team-members. However, we cannot guarantee that your request will be granted due to our expedited order processing.
When Will I Receive Credit For My Return?
After your return has been received by our warehouse, you should see the credit on your card in 5-7 business days. Be sure to let us know if you do not see your credit within this time frame.
We want more than just your purchase. We are looking to gain your trust and respect so you will think of us when you have a project that requires a product we carry. Thank you again for your purchase at Yard & Home. Let us know how we can help!